Postage

General Information

  • Please note as stated on the policy page, we aim for a maximum 7 business day turnaround to process/pack your order and THEN it will be shipped. Although our turnaround is generally quicker, we may reach maximum processing times during peak periods such as sales or season launch.
  • Prices for shipping will be calculated during checkout.
  • We do not combine shipping on separate orders. Due to the volume of orders that we get each day - every order gets printed out in correct order of when it was placed, to be packed as is. We avoid making any changes to orders once made so that the least mistakes get made as possible. Thank you for your understanding on this.
  • We always use tracking when sending our packages to ensure the best possible chance it will get to you. In the unfortunate case something goes wrong, FZ is not liable for any lost packages. Please follow up with the appropriate shipping company quoting any tracking details you have to discuss their claim process and options. Also reach out to us to let us know and we will see how we can help.

 

Australia

  • $8.99AUD flat rate OR FREE when you spend over $200AUD
  • Every parcel comes with tracking - no exceptions. Parcels are not to be left at an unattended premises (couriers have been notified of this but do not always abide)
  • We mainly use Fastway Couriers. The are generally on par with express post or even faster! Please be aware that WA is an area of Australia that takes much longer to ship than all other states. Fastway delivers to most areas between 1-7 business days. Some more remote areas can take up to 10 business days.
  • We also use Australia Post for PO Boxes and areas outside of the courier network.
  • fromZION Head Office is based in an area that is classified as "regional" so Australia Post does not guarantee any of the express delivery timeframes, which is why we do not offer express post.

 

International

  • Calculated by weight OR FREE when you spend over $200AUD (approx $150USD)
  • Every parcel comes with tracking - no exceptions. Parcels are not to be left at an unattended premises (couriers have been notified of this but do not always abide)
  • To keep international prices as low as possible (NO-ONE likes paying shipping!) The only option currently available during checkout has been gathered from DHL and is charged as the exact amount based on the weight of your order and location. This INCLUDES tracking.
  • Our international delivery service is currently DHL Global Mail and is 7-21 business days for standard delivery time.

Local Pick Up?

  • If you choose to "PICKUP" for FREE pick up from the FZ Warehouse in Coffs Harbour, you can visit us 9:30am to 4:30pm on Monday, Tuesday, Thursday or Friday (only till 4pm).
  • The website will only offer you this option if you have a postcode starting with '245X'.